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DiscussionSLA

Challenge URL not available

Published a month ago

# SafeLine WAF
# 🐞 bug

Published a month ago

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r_0xc137

Updated a month ago

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Hello,
When I activated challenge, clients stuck (infinite) in challenge page without preloader. I tried to open challenge URL (https://waf.chaitin.com/challenge/v2/challenge.js), but it does not work.

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Carrie

Updated a month ago

Have you tried to change it to local challenge?
image.png

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r_0xc137

Updated a month ago

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I am using now free license. This option is not available for me. I have tried also open docs.waf.chaitin.com. it doesn't work also

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ОПЕРУПОЛНОМОЧЕННЫЙ

Updated a month ago

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I have the same problem 🥲

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Carrie

Updated a month ago

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We are already checking this

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Carrie

Updated a month ago

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Our engineers have investigated the issue, and their conclusion is that our service is running normally.

The slow or stuck online Anti-Bot Challenge is caused by limited online challenge resources. During peak traffic periods, the challenge service may be slower than usual, which can result in the long spinner/loading time you experienced...

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r_0xc137

Updated a month ago

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I also can't open documentation. For example
https://docs.waf.chaitin.com/en/GetStarted/Deploy shows white page. Is it ok?

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Warhangel

Updated a month ago

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same issue

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Carrie

Updated a month ago

Can't access https://docs.waf.chaitin.com/en/home or Anti-bot Challenge page stuck or much slower?

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Warhangel

Updated a month ago

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https://docs.waf.chaitin.com/ (any pages) opens very very slow and at the end, a white page opens.

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Carrie

Updated a month ago

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Our engineers said the documentation service itself is working normally. DNS resolution is routed based on geographic regions, and the DNS resolution also appears to be fine from our side.

Could you try accessing it again today and see whether it can be opened?

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r_0xc137

Updated a month ago

Hello,
Now documentation is available and cloud anti-bot challenge is working