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cannot apply newly purchased Lite license

Published 23 days ago

# SafeLine WAF
# 🐞 bug

Published 23 days ago

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Motsognir

Updated 23 days ago

0

prior to 9.4.2 it would fail, after upgrade to 9.4.2 it just says invalid license
connections to safeline.stream.safepoint.cloud 50052 are working from docker and host
debug from browser shows it receives {"data":{},"msg":"license invalid"}, nothing relevant in the docker logs
one issue may be that i cloned the database from another instance because i do not want to reconfigure everything - is there something in the DB i must delete? or is this a separate issue?

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Carrie

Updated 23 days ago

Which specific version were you using before 9.4.2, and what was the exact error message?

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Carrie

Updated 23 days ago

0

You can try rolling back to 9.4.1 and see if your license works:

  1. Edit the IMAGE_TAG value in the /data/safeline/.env file,
change it from 9.4.2 to 9.4.1
  2. Then run: docker compose up -d
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Motsognir

Updated 17 days ago

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before 9.4.2 I used 9.3.10, i confirm after downgrading to 9.4.1 it works

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Carrie

Updated 17 days ago

0

Thank you for the feedback. 9.4.1 is the most stable version right now. And we've confirmed there was a license activation issue on 9.4.2 and it will be soon fixed in 9.4.3 which will be released soon.

cannot apply newly purchased Lite license | CyberServal | CyberServal